Delivery & Product Information

DELIVERY

Delivery is by Royal Mail Tracked for most of our UK deliveries. Any orders placed before 4pm weekdays for in stock items are dispatched the same day.  Any orders placed after 4pm Friday are dispatched the following Monday.

Postage options:

• Royal Mail Tracked 48 (£4.50) typically takes 2-3 working days from dispatch.
• Royal Mail Tracked 24 (£6.50) should be delivered next day however IS NOT guaranteed by Royal Mail.

Customers will receive an email advising them of their tracking number and updates as to the progress of their order through the Royal Mail postage system.

The tracking number can be used at www.royalmail.com/track-your-item

Deliveries may take longer to the following post code areas:- GY, HS, IM, JE, KW, PA, PH, and ZE.

If you have still not received your item after 5 working days, please contact us.

Occasionally, we may get items sent direct from a supplier to you if we have stock issues and it is quicker to do so.  In these cases, alternate couriers may be used.

If items are not in stock they will be sent by your chosen delivery option as soon as they are available.

AVAILABILITY

The availability of items on our site are shown as either:

Available - This is in stock and will be dispatched within the time frame above.

Available (Special Order Item) - This item is available, but we will order it especially for you - which may take up to 2 weeks.  Therefore, it is important that you compare the part before ordering as it will be non-returnable.

Out of stock - Part is out of stock and currently not available to order.

PARTS

Where possible we try to provide a range of products to enable customers to have a choice when making a purchase. The information below may help you to choose the right part for you.

These are parts as supplied by the cooker/oven manufacturers, and will be the current replacement available from them.

We are confident in offering a 12 month guarantee on these parts. See Terms & Conditions for details.
 

EGO and IRCA are manufacturers of high quality heating elements, who's items many oven manufacturers fit in their appliances from new.  If a part is EGO or IRCA, we will mention this at the end of the part number so you are assured of the items quality.

We are confident in offering a 12 month guarantee on these parts. See Terms & Conditions for details.
 

These are pattern parts supplied by a variety of manufacturers with a view to keeping costs as low as possible.  They are shown on the website with either 'B' or 'Budget' at the end of the part number.

These parts carry a 6 month guarantee, see Terms & Conditions for details.